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Field Service Management: How Automation Technology is Transforming the Service Industry Field service automation refers to the use of technology and software to streamline and automate field service operations such as scheduling, dispatching, tracking, and reporting. This technology has become increasingly important in the service industries due to its ability to improve efficiency, reduce costs, …
What is a Customer Journey? A customer journey is the set of interactions that a customer has with your brand in buying your service. Although it might not be ideal, you have one in your business right now. Some studies show that 80% of customers consider their experience with a company to be as important …
